Deskripsi Pekerjaan
Are you passionate about making a tangible difference in education? Quipper is seeking a dedicated Client Support Officer to join our team in the North Mindanao (CARAGA) region. As a key member of our customer success team, you will play a pivotal role in driving retention and ensuring our partner schools thrive with our platform.
In this dynamic position, you will be responsible for providing excellent onboarding and after-sales support to our network of schools. You will act as the primary point of contact, ensuring that school administrators and teachers feel valued and supported every step of the way. Your efforts will directly contribute to our mission of transforming education through technology.
We are looking for a proactive professional who excels at building relationships and solving problems. If you are ready to advance your career in the EdTech industry while contributing to the educational development of Mindanao, we encourage you to apply.
Tanggung Jawab
- Provide exceptional onboarding support to new partner schools, guiding them through the setup and training process.
- Deliver high-quality after-sales support to resolve issues and ensure client satisfaction.
- Drive customer retention by maintaining strong relationships with school administrators.
- Act as the primary communication channel for inquiries, ensuring timely and accurate responses.
- Identify and address client needs to maximize the value of the Quipper platform.
- Collaborate with internal teams to streamline processes and improve the overall customer experience.
Kualifikasi
- Bachelor’s degree in any field of study.
- Strong communication skills, both verbal and written, with a focus on empathy and clarity.
- Proven experience in customer support, client management, or sales.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Familiarity with CRM software or ticketing systems is an advantage.
- Located in or willing to be based in Surigao del Sur, Caraga.