Deskripsi Pekerjaan
We are seeking a tech-savvy, solution-driven, and enthusiastic Client Support Officer to join our dynamic team at Quipper. As a key member of our client experience division, you'll be instrumental in delivering exceptional service to our growing user base. This role combines technical aptitude with interpersonal skills to resolve inquiries, troubleshoot issues, and ensure seamless interactions across multiple channels. You'll leverage your problem-solving abilities to transform challenges into opportunities for building lasting client relationships. If you're passionate about technology-driven customer solutions and thrive in collaborative environments, we invite you to contribute to our mission of making quality education accessible to all.
Tanggung Jawab
- Resolve client inquiries via phone, email, and chat with exceptional efficiency and professionalism
- Troubleshoot technical issues and provide step-by-step guidance to users
- Document all client interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Continuously update product knowledge to provide accurate and current information
- Identify process improvement opportunities to enhance client satisfaction metrics
- Conduct follow-up communications to ensure issue resolution and client retention
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in customer service or technical support role
- Proficiency in troubleshooting software and hardware issues
- Excellent communication skills in both English and Filipino
- Strong problem-solving abilities with attention to detail
- Experience with CRM systems and ticketing platforms
- Ability to work independently and collaboratively in a fast-paced environment