Deskripsi Pekerjaan
We are looking for a people-oriented Clinic Executive to manage front desk operations and support the daily functions of JAYA Chiropractic Melaka. In this pivotal role, you will serve as the first point of contact for our patients, ensuring they receive a warm welcome and professional service from the moment they arrive. We are seeking a dedicated individual who thrives in a dynamic healthcare environment and possesses excellent organizational skills.
Your main objective will be to ensure the smooth running of the front desk, managing patient appointments, handling inquiries, and maintaining accurate records. You will work closely with the medical team to provide a seamless experience for our patients. If you are passionate about healthcare and customer service, we invite you to join our growing team.
Tanggung Jawab
- Manage front desk operations and ensure smooth workflow during peak hours.
- Greet and welcome patients in a friendly, professional, and courteous manner.
- Handle incoming phone calls and route them to the appropriate department or staff member.
- Manage patient scheduling, reminders, and check-ins accurately.
- Update and maintain patient records and databases in compliance with privacy regulations.
- Assist with patient payments, processing invoices, and handling cash transactions.
- Coordinate with the chiropractic team to ensure timely service delivery.
- Maintain the cleanliness and organization of the reception area and waiting lounge.
Kualifikasi
- Minimum SPM/STPM or Diploma in any field is preferred.
- Previous experience in a clinic, hospital, or front desk reception role is highly desirable.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Ability to work weekends and public holidays as required by clinic schedules.
- Fluency in Malay and English is an added advantage.