Deskripsi Pekerjaan
Join our passionate team as a Coffee Shop Team Leader where you'll lead a dynamic environment dedicated to transforming lives one exceptional cup at a time. We're seeking a motivated professional to drive daily operations, inspire our team, and create memorable customer experiences. As a key leader in our community-focused establishment, you'll embody our mission of uplifting spirits through quality beverages and genuine hospitality. This role offers the opportunity to shape team culture, implement innovative service standards, and contribute to a workplace where both personal growth and customer satisfaction thrive.
Our ideal candidate brings energy, leadership, and a commitment to excellence. You'll manage inventory, optimize workflows, and ensure our coffee shop maintains its reputation as a neighborhood favorite. If you're passionate about fostering positive connections and leading with integrity, we invite you to become part of our journey to make meaningful impacts through every interaction.
Tanggung Jawab
- Lead daily coffee shop operations and supervise team members
- Train staff on beverage preparation, customer service, and hygiene protocols
- Manage inventory, ordering supplies, and controlling costs
- Resolve customer inquiries and ensure exceptional service experiences
- Implement sales strategies to achieve monthly targets
- Maintain cleanliness, safety, and brand standards
- Conduct team meetings and performance reviews
- Collaborate with management on operational improvements
Kualifikasi
- 2+ years in hospitality or food service leadership role
- Proven team management and conflict resolution skills
- Strong knowledge of coffee preparation and beverage operations
- Excellent communication and interpersonal abilities
- Ability to work flexible hours including weekends
- Basic inventory management and cost control experience
- Customer-centric mindset with problem-solving aptitude
- Valid food handling certification preferred