Deskripsi Pekerjaan
Kickstart Your Career with Skyro!
Are you a confident, goal-oriented, and solution-focused individual looking for an exciting opportunity in the financial technology sector? Skyro, a fast-growing fintech leader in the Philippines, is actively seeking a dedicated Collection Associate to join our dynamic Call Centre team in Quezon City. This role is ideally suited for fresh graduates who are passionate about customer service, have strong communication skills, and are eager to build a solid career foundation in collections and finance.
Why Work at Skyro?
At Skyro, we are committed to fostering a culture of excellence, collaboration, and continuous learning. We believe that our employees are our greatest asset. As a Collection Associate, you will receive world-class training designed to equip you with the skills needed to succeed. You will be part of a supportive team that celebrates wins and encourages professional growth. Your efforts will directly contribute to our mission of providing accessible financial solutions to Filipinos while ensuring the financial health of our portfolio.
What You Will Do
As a Collection Associate, you will be the front line of our collections process. You will engage with customers to understand their financial situations, negotiate sustainable payment plans, and resolve outstanding balances. Your role is crucial in maintaining positive customer experiences even during sensitive financial discussions.
What We Offer
- Competitive monthly salary package: ₱15,000 – ₱19,000
- Comprehensive paid training and skills development programs
- Health insurance and other government-mandated benefits
- Performance-based incentives and bonuses
- Clear career advancement opportunities within the company
- A positive, inclusive, and modern work environment
Tanggung Jawab
- Perform outbound calls to customers regarding overdue accounts and negotiate payment arrangements.
- Handle inbound calls from customers seeking assistance with their accounts and payment options.
- Document all customer interactions and account statuses accurately in the CRM system.
- Meet or exceed daily, weekly, and monthly collection targets and KPIs.
- Provide exceptional customer service by addressing concerns and offering tailored solutions.
- Collaborate with the collections team to analyze delinquent accounts and strategies.
- Adhere strictly to company policies, client guidelines, and regulatory standards for debt collection.
Kualifikasi
- Bachelor's Degree in Business Administration, Finance, Marketing, or a related field (Fresh Graduates are highly encouraged to apply).
- Excellent verbal and written communication skills in both English and Filipino.
- Strong negotiation, persuasion, and problem-solving skills.
- Customer-centric mindset with a professional and empathetic approach.
- Proficient in MS Office applications (Word, Excel, Outlook).
- Willing to work on-site in Quezon City.
- Available to work in shifting schedules, including weekends and holidays if necessary.