Deskripsi Pekerjaan
Are you a detail-oriented finance professional with a passion for accuracy and resolution? Guesty, a global leader in the property management software industry, is looking for a Collection & Dispute Specialist to join our expanding finance operations team in Manila.
In this role, you will be the backbone of our financial integrity, ensuring seamless revenue operations by managing billing inquiries, resolving payment disputes, and maintaining healthy accounts receivable. You will play a critical role in supporting our global clients, providing them with clear financial communication while upholding Guesty's standard of excellence. If you are analytical, process-driven, and thrive in a fast-paced fintech environment, we want to hear from you.
Join a company that values innovation, professional growth, and a collaborative team culture. At Guesty, you won't just be processing numbersâyou will be an integral part of the team driving our operational success.
Tanggung Jawab
- Manage the end-to-end accounts receivable process, ensuring timely collection of outstanding payments.
- Analyze and investigate complex billing disputes, providing swift and accurate resolutions for global clients.
- Maintain high standards of accuracy in financial records and ledger reconciliations.
- Collaborate with internal departments, including Customer Success and Sales, to resolve client concerns effectively.
- Monitor and track aging reports to identify high-risk accounts and implement proactive collection strategies.
- Prepare regular reports on collection performance, dispute trends, and outstanding balances for management.
- Ensure compliance with company financial policies and standard accounting procedures.
Kualifikasi
- Bachelorâs degree in Accounting, Finance, Business Administration, or a related field.
- 2+ years of professional experience in collections, credit control, or dispute management.
- Strong proficiency in accounting software (e.g., NetSuite, SAP, or similar ERPs) and MS Excel.
- Excellent verbal and written communication skills in English, suitable for global client interaction.
- Strong analytical mindset with the ability to reconcile complex accounts.
- Proven ability to negotiate professionally while maintaining high levels of customer satisfaction.
- Ability to thrive in a remote or hybrid environment with strong time-management skills.