Deskripsi Pekerjaan
Are you a detail-oriented financial professional looking to make an impact in the fast-paced world of property management technology? Guesty, the industry-leading platform for property managers, is seeking a highly skilled Collection & Dispute Specialist to join our expanding Finance Operations team in Cebu.
In this pivotal role, you will be the guardian of our accounts receivable process. You will be responsible for managing the full lifecycle of collections, resolving complex billing disputes, and ensuring seamless communication with our global clientele. If you possess a knack for problem-solving, exceptional negotiation skills, and a passion for financial accuracy, we want to hear from you.
We offer a dynamic, international work environment where your contributions directly influence the company’s financial health and client satisfaction. Join a team that values innovation, data-driven decisions, and professional growth.
Tanggung Jawab
- Manage end-to-end collection activities, including monitoring overdue accounts and executing follow-up strategies.
- Investigate and resolve billing disputes, collaborating with internal departments to provide timely solutions.
- Maintain accurate records of collection efforts and client correspondence within our CRM/ERP systems.
- Proactively identify potential credit risks and escalate issues according to company policies.
- Prepare comprehensive aging reports and analysis for the finance leadership team.
- Assist in refining collection processes to improve Days Sales Outstanding (DSO) metrics.
- Provide exceptional support to clients regarding payment terms, invoices, and reconciliation inquiries.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2-3 years of experience in Collections, Accounts Receivable, or Dispute Resolution.
- Advanced proficiency in MS Excel (Pivot tables, VLOOKUP) and accounting software (e.g., NetSuite, SAP, or similar).
- Strong negotiation and conflict resolution skills with a customer-centric mindset.
- Excellent verbal and written communication skills in English.
- Ability to work independently in a remote or hybrid environment with strong time management skills.
- High level of integrity and discretion in handling sensitive financial data.