Deskripsi Pekerjaan
Are you a persuasive communicator with a knack for problem-solving? Surya Darma Perkasa is looking for a dedicated Collection Staff to join our dynamic team in Jakarta Barat. In this role, you will play a crucial part in managing our receivables and maintaining healthy business relationships. We are seeking an individual who is not only organized but also empathetic, capable of negotiating payment plans with grace and professionalism. If you have a minimum of two years of experience in billing or collections and thrive in a fast-paced financial environment, we want to hear from you. Join us to grow your career in the banking and financial services sector.
Tanggung Jawab
- Conducting regular follow-up calls and emails to customers with outstanding payments.
- Negotiating repayment plans and resolving account disputes amicably.
- Maintaining accurate records of all collection activities in the CRM system.
- Updating customer account status and documenting payment histories.
- Escalating complex cases to the senior management team for resolution.
- Providing excellent customer service while recovering outstanding debts.
- Assisting in the preparation of monthly collection reports and analysis.
Kualifikasi
- Minimum of 2 years of proven experience in billing, collections, or debt recovery.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to remain calm and professional under pressure when dealing with difficult customers.
- Proficiency in using computer applications and CRM software.
- High level of integrity and ethical standards.
- Strong negotiation and persuasion skills.
- Willingness to work in a full-time capacity.