Deskripsi Pekerjaan
Join Home Credit as a Collection Trainer in Cirebon and shape the future of our collection team! This pivotal role combines training expertise with debt collection knowledge to develop high-performing staff. You'll design engaging training programs, conduct workshops on negotiation techniques, and ensure compliance with industry regulations while fostering a positive learning environment. Ideal candidates will have a passion for developing talent and improving collection outcomes through structured coaching and performance feedback.
Tanggung Jawab
- Design and implement comprehensive training programs for collection agents
- Conduct workshops on communication skills, negotiation tactics, and compliance protocols
- Monitor and evaluate training effectiveness through performance metrics
- Develop training materials including manuals, presentations, and assessment tools
- Provide ongoing coaching and feedback to collection staff
- Collaborate with management to align training with business objectives
- Stay updated on industry regulations and incorporate best practices into training
Kualifikasi
- Bachelor's degree in Business, HR, or related field
- Minimum 2 years' experience in training or collections
- Strong communication and presentation skills
- Knowledge of debt collection regulations and ethical practices
- Experience developing training programs and materials
- Proficiency in MS Office and training software
- Ability to analyze performance data and implement improvements