Deskripsi Pekerjaan
Home Credit is looking for a passionate and experienced Collection Trainer to join our team in Kendari, Sulawesi Tenggara. In this key leadership role, you will be responsible for empowering our collection officers with the essential skills, knowledge, and confidence required to excel in their roles. You will design, develop, and deliver high-impact training programs that focus on negotiation techniques, customer service excellence, and strict regulatory compliance.
As a Trainer, you will act as a catalyst for performance improvement. You will work closely with branch management to assess team needs, conduct performance coaching, and implement strategies that drive recovery targets. If you have a talent for teaching, a deep understanding of the collection industry, and a desire to develop people, this is the perfect opportunity for you to grow your career.
Tanggung Jawab
- Design and update comprehensive training curriculums for new and existing collectors.
- Conduct interactive training sessions, workshops, and role-playing exercises to enhance soft skills and technical knowledge.
- Monitor team performance metrics to identify skill gaps and develop targeted coaching plans.
- Ensure all training activities align with Home Credit’s policies, operational standards, and local legal regulations.
- Provide continuous feedback and mentorship to collectors to foster professional growth.
- Collaborate with management to set clear KPIs and track the effectiveness of training interventions.
- Maintain training records and documentation as required for compliance purposes.
Kualifikasi
- Bachelor’s degree in Psychology, Communication, Business Administration, or a related field.
- Minimum 2-3 years of proven experience in debt collection or credit recovery.
- Previous experience in training, coaching, or HR development is highly preferred.
- Strong communication and interpersonal skills with the ability to influence and motivate others.
- Excellent problem-solving abilities and a result-oriented mindset.
- Familiarity with Indonesian banking and consumer protection regulations.
- Proficient in using Microsoft Office Suite and learning management systems.