Deskripsi Pekerjaan
Join Home Credit as a Collection Trainer in Yogyakarta and shape the future of our collections team! In this pivotal role, you'll design and deliver engaging training programs that empower our staff to excel in debt recovery while maintaining customer relationships. You'll collaborate with senior collection officers to identify skill gaps, develop tailored curricula, and implement innovative training methodologies. As a key member of our HR & Recruitment team, you'll contribute to improving collection efficiency, compliance standards, and team performance. Home Credit offers a dynamic work environment where your expertise in training and collections will directly impact our business success. If you're passionate about developing talent and driving operational excellence in the financial services sector, this position offers exceptional growth opportunities in Yogyakarta's vibrant market.
Tanggung Jawab
- Develop comprehensive training programs for collections staff including debt recovery techniques, negotiation strategies, and compliance protocols
- Conduct engaging classroom sessions, workshops, and on-the-job coaching for new and existing team members
- Design and update training materials including presentations, manuals, and e-learning modules
- Monitor and evaluate training effectiveness through performance metrics and feedback analysis
- Collaborate with department managers to align training initiatives with business objectives
- Stay current with industry regulations and best practices in collections and training methodologies
- Facilitate role-playing scenarios to improve staff communication and conflict resolution skills
- Track training KPIs and prepare progress reports for senior management
Kualifikasi
- Bachelor's degree in Education, Human Resources, Business, or related field (Master's preferred)
- Minimum 3 years of experience in collections training or debt management roles
- Strong background in adult learning principles and instructional design methodologies
- Proven ability to develop and deliver engaging training programs in financial services
- Excellent communication and presentation skills with ability to simplify complex concepts
- Experience with LMS platforms and training evaluation tools
- Knowledge of Indonesian financial regulations and collections best practices
- Proficiency in Microsoft Office Suite and training software (Articulate, Adobe Captivate)