Deskripsi Pekerjaan
EMAPTA is seeking a dedicated Collections Officer to join our growing team on a hybrid night shift basis. In this critical role, you will be responsible for managing a portfolio of past-due accounts, negotiating repayment solutions, and delivering high-quality customer interactions that uphold our reputation for excellence.
Your typical day will involve proactive outreach to customers, documenting every conversation and promise to pay, and working collaboratively with internal teams to resolve disputes and discrepancies. By analyzing payment patterns and identifying trends, youâll help reduce delinquency rates and improve overall cash flow for the business.
We pride ourselves on a supportive, performance-driven culture where your contributions directly impact our success. As part of our team, youâll receive:
- Competitive salary up to PHP45,000 per month plus monthly performance incentives.
- Hybrid work schedule (combination of on-site and remote) to promote work-life balance.
- Comprehensive training and ongoing professional development.
- Career advancement opportunities within a fastâgrowing BPO company.
- Access to employee wellness programs and company events.
If you are a resultsâoriented professional with strong communication skills and a passion for helping customers resolve their financial obligations, weâd love to hear from you.
Tanggung Jawab
- Monitor and manage a portfolio of past-due accounts, ensuring timely follow-up and resolution.
- Negotiate repayment plans and settlement agreements with customers in a professional manner.
- Maintain accurate records of all collection activities, including notes, promises to pay, and account status updates.
- Meet and exceed monthly collection targets and key performance indicators (KPIs).
- Collaborate with internal teams (sales, finance, compliance) to address account discrepancies and ensure data integrity.
- Adhere to all regulatory guidelines and company policies regarding debt collection practices.
- Identify and escalate high-risk accounts or fraudulent activity to the appropriate department.
- Provide excellent customer service, handling escalations and resolving disputes diplomatically.
Kualifikasi
- Proven experience in a collections or debt management role, preferably in a BPO or financial services environment.
- Strong negotiation and persuasion skills with the ability to maintain professionalism under pressure.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office applications and experience with CRM or collections software.
- High school diploma or equivalent; college degree in Finance, Business, or related field is a plus.
- Ability to work independently and as part of a team in a night shift schedule.
- Detail-oriented with strong organizational and timeâmanagement abilities.
- Must be willing to work hybrid (onâsite and remote) in Pasig City.