Deskripsi Pekerjaan
We are looking for a detail-oriented and resilient Collections Practitioner to join our dynamic team in Quezon City. In this pivotal role, you will play a key part in maintaining the financial health of our clients by effectively managing the Accounts Receivable (AR) portfolio. You will be responsible for initiating collections activities, resolving customer disputes, and ensuring that account reconciliations are performed accurately and timely. This position offers an excellent opportunity to develop your skills in customer support and financial operations within a globally recognized organization.
As a Collections Practitioner, you will serve as the primary point of contact for customers regarding outstanding balances. Your ability to communicate clearly and negotiate effectively will be essential in recovering dues while preserving strong customer relationships. We pride ourselves on providing a supportive environment where accuracy and process improvement are highly valued. If you are a proactive problem solver with a passion for customer service, we encourage you to apply.
Tanggung Jawab
- Oversee and manage the Accounts Receivable (AR) portfolio to ensure timely collection of outstanding debts.
- Perform outbound collection calls, emails, and correspondence to follow up on overdue accounts.
- Resolve customer disputes and account discrepancies by investigating payment history and communicating with relevant departments.
- Ensure accurate and timely account reconciliation on a daily or weekly basis.
- Provide exceptional customer support to clients regarding billing inquiries and payment options.
- Generate and maintain accurate collection reports and dashboards to track performance metrics (KPIs).
- Collaborate with the finance and account management teams to resolve complex collection issues.
Kualifikasi
- At least 1-2 years of experience in collections, accounts receivable, or customer service.
- Strong communication and interpersonal skills with the ability to negotiate effectively.
- Proficiency in using CRM software and MS Office applications (Excel is required).
- High school diploma or Bachelor’s degree in Business, Finance, or a related field is preferred.
- Resilient and able to handle rejection while maintaining a positive attitude.
- Strong attention to detail and high accuracy in data entry and reporting.
- Ability to work in a fast-paced environment and meet daily targets.