Deskripsi Pekerjaan
IWG is seeking a motivated Collections Specialist to join our dynamic finance team in the heart of Kuala Lumpur. In this role, you will be responsible for managing the entire collections process, from initiating contact with customers to resolving outstanding balances while delivering a positive customer experience.
You will leverage your strong communication and negotiation skills to interact with customers via phone, email, and chat, ensuring that payments are received on time and accounts remain in good standing. By monitoring aging reports and implementing effective recovery strategies, you will help reduce delinquency rates and improve cash flow for the organization.
This position offers the opportunity to work in a fastâpaced environment where your attention to detail and problemâsolving abilities will directly impact the company's financial health. You will collaborate closely with the sales, accounting, and customer service teams to address discrepancies, provide payment solutions, and maintain accurate records in our CRM system.
Key aspects of the role include maintaining compliance with local regulations, preparing weekly collection reports, and continuously improving collection processes. If you thrive in a customerâcentric environment and enjoy achieving measurable results, this could be the perfect next step in your career.
Tanggung Jawab
- Contact customers via phone, email, and chat to remind them of overdue payments and negotiate repayment plans.
- Monitor accounts receivable aging reports and prioritize collection activities based on risk levels.
- Maintain accurate and upâtoâdate records of all collection interactions in the CRM system.
- Resolve disputes and billing discrepancies in a timely and professional manner.
- Prepare weekly/monthly collection performance reports for management review.
- Collaborate with crossâfunctional teams to improve collection processes and policies.
- Ensure compliance with applicable regulations and company collection guidelines.
Kualifikasi
- Diploma or degree in Accounting, Finance, Business Administration, or a related field.
- 1â3 years of experience in a collections or accounts receivable role, preferably in a corporate environment.
- Proven ability to negotiate payment terms and handle highâvolume customer interactions.
- Strong analytical skills with the ability to interpret aging reports and identify trends.
- Proficiency in MS Excel, Word, and experience with CRM or ERP systems.
- Excellent verbal and written communication skills in English; Malay is a plus.
- Selfâmotivated, detailâoriented, and capable of working independently under pressure.
- Positive attitude, team player, and commitment to delivering exceptional customer service.