Deskripsi Pekerjaan
Are you a passionate communicator looking to make a tangible impact? As a Community Engagement Executive in Semarang, you will serve as the vital bridge between our company and our diverse network of driver partners. Your role is pivotal in fostering trust, gathering feedback, and driving positive change within the community. We are looking for someone with a genuine passion for people and a knack for building lasting relationships.
You will organize community events, resolve conflicts, and ensure that our partners feel valued and heard. This is a fantastic opportunity to grow your career in a dynamic environment where your efforts directly contribute to the success of our operations. By leveraging your strategic thinking and empathy, you will help shape a supportive ecosystem for our workforce, ensuring that every driver partner feels part of a thriving community.
Tanggung Jawab
- Build and maintain strong, positive relationships with driver partner communities across diverse demographics.
- Act as the primary point of contact for community inquiries, feedback, and concerns.
- Organize and host regular community meetings, workshops, and networking events to foster engagement.
- Gather, analyze, and report on community feedback to improve services and operational standards.
- Identify and resolve conflicts or issues within the community effectively and diplomatically.
- Collaborate with internal teams to launch community-driven initiatives and programs.
- Track community sentiment and advocate for partner needs within the organization.
Kualifikasi
- Bachelor's degree in Communications, Marketing, Public Relations, or related field.
- Proven experience in community management, customer relations, or account management.
- Excellent verbal and written communication skills in both English and Bahasa Indonesia.
- Strong interpersonal skills with the ability to connect with diverse groups of people.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with the local Semarang area and the ride-hailing/transportation industry is highly preferred.
- Proficiency in using social media platforms and community management tools.