Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence and a flair for providing world-class service? Golden Topper is seeking a highly motivated and personable Concierge / Front Desk Officer to join our team in Cebu City. In this role, you will serve as the first point of contact for our clients and visitors, embodying the professionalism and high standards that define our brand.
The ideal candidate will manage daily front-office operations, handle guest inquiries with grace, and ensure that every interaction is both efficient and welcoming. Whether you are assisting with logistics, managing communications, or coordinating administrative tasks, your dedication will directly contribute to the exceptional experience our clients expect. If you are organized, articulate, and ready to take the next step in your career within a dynamic real estate environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for all guests, visitors, and residents, ensuring a warm and professional welcome.
- Manage the front desk reception area, including handling incoming calls, emails, and walk-in inquiries.
- Assist with administrative tasks, including record-keeping, scheduling, and documentation.
- Coordinate with different departments to facilitate smooth facility operations and service requests.
- Maintain a clean, organized, and inviting lobby and reception environment.
- Handle requests for information, logistics, or bookings with high attention to detail.
- Monitor and manage access control to ensure the security and privacy of the property.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 1-2 years of experience in a concierge, front office, or customer service role.
- Excellent communication skills in both English and Filipino (written and verbal).
- Strong interpersonal skills with a natural ability to build rapport and handle difficult situations calmly.
- Proficiency in Microsoft Office Suite and basic office equipment management.
- Highly organized, proactive, and capable of multi-tasking in a fast-paced environment.
- Must be well-groomed, professional, and possess a strong service-oriented mindset.