Deskripsi Pekerjaan
Join Tera Data Indonusa's dynamic contact center team as a Contact Center Staff and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional customer experiences while supporting our diverse client base. This full-time position offers a collaborative environment where you'll develop valuable communication and problem-solving skills. Enjoy competitive compensation, comprehensive training, and opportunities for career growth within our innovative technology solutions company.
As a key member of our customer service team, you'll handle inbound/outbound communications, resolve inquiries efficiently, and maintain high satisfaction standards. We value our employees' contributions and provide ongoing development resources to help you excel. If you're passionate about helping others and thrive in fast-paced settings, Tera Data Indonusa offers the perfect platform to launch or advance your customer service career.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve customer issues and complaints using systematic problem-solving approaches
- Document all interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure seamless service delivery and knowledge sharing
- Meet performance metrics including call handling time and customer satisfaction targets
- Stay updated on product knowledge and company policies to provide accurate information
- Identify process improvement opportunities and provide constructive feedback
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or call center environment
- Excellent verbal and written communication skills in Bahasa Indonesia and English
- Strong problem-solving abilities with patience and emotional intelligence
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work rotating shifts including weekends and holidays
- Positive attitude with strong teamwork orientation