Deskripsi Pekerjaan
Outsourcey is a premier business process outsourcing company based in the Philippines, delivering exceptional customer experience and lead generation services to clients worldwide. We are currently hiring a Contact Centre Operator to join our expanding Taguig City team. In this role, you will be at the forefront of our operations, converting high-quality leads into confirmed appointments through effective communication and strong relationship-building skills. You will manage and update our CRM system meticulously, ensuring data accuracy and proper follow-up. The role is performance-driven, with KPIs centered on appointment conversion, call volume, and schedule adherence. You will be part of a supportive team environment with access to ongoing training and development programs. At Outsourcey, we prioritize employee growth and well-being. We offer competitive salary packages, performance bonuses, health benefits, and a dynamic workplace culture. If you are a motivated individual with excellent communication skills and a track record of meeting targets, we invite you to take the next step in your career with us. Apply today and become part of a global organization that values excellence and integrity.
Tanggung Jawab
- Make outbound calls to leads using provided CRM and telephony systems.
- Convert interested leads into scheduled appointments for clients.
- Maintain accurate records of all interactions in the CRM.
- Meet or exceed weekly and monthly KPIs (e.g., conversion rate, appointments set, talk time).
- Handle inbound calls from prospective customers, providing information and qualifying interest.
- Coordinate with scheduling teams to optimize appointment slots.
- Attend regular training sessions to improve product knowledge and selling skills.
Kualifikasi
- At least a high school diploma or equivalent; some college education preferred.
- Minimum 6 months of experience in a BPO or contact centre environment (sales or customer service).
- Excellent verbal communication skills in English.
- Strong computer literacy and familiarity with CRM software.
- Ability to work in a fast-paced, KPI-oriented environment.
- Flexibility to work on shifting schedules, including weekends and holidays.
- Goal-oriented mindset with a focus on quality and customer satisfaction.
- Must be willing to work onsite in Taguig City.