Deskripsi Pekerjaan
Are you passionate about digital content and shaping the future of online entertainment? Concentrix, a global leader in customer experience solutions, is looking for enthusiastic individuals to join our dynamic team in Cebu City to support a leading global streaming platform!
This is your chance to dive into the exciting world of digital media. As a Content Moderator / Customer Support Specialist for our Streaming Account, you will be the front line in ensuring a safe, enjoyable, and engaging experience for millions of users worldwide. You will review and manage diverse content, interact with a vibrant community, and ensure all interactions align with established policies and guidelines.
Located at the accessible JCenter Mall, we offer a vibrant and collaborative work environment where your growth is our priority. Whether you're a fresh graduate or an experienced professional, this role offers a unique opportunity to combine your passion for online content with a rewarding career in the BPO industry. You will undergo comprehensive training to equip you with the skills needed to succeed. Enjoy competitive compensation, comprehensive benefits (including HMO on day 1), performance incentives, and a clear career path in a company that values your contributions. Join Concentrix and be a part of a team that makes a difference every single day.
Take the next step in your career! If you have a keen eye for detail, excellent communication skills, and a genuine love for digital content, we want to hear from you. This is an onsite role at our Cebu City site. No prior BPO experience is required as long as you have the passion and drive to learn.
Apply now and start your journey with Concentrix Cebu!
Tanggung Jawab
- Review and moderate user-generated content (including videos, comments, and live chats) to ensure compliance with platform community guidelines and policies.
- Provide excellent customer support to users through various channels, addressing inquiries about account management, content disputes, and platform features.
- Accurately analyze and classify flagged content while balancing speed, quality, and sensitivity.
- Stay updated with the latest platform policies, cultural trends, and industry best practices to ensure effective moderation.
- Collaborate with team leaders and cross-functional teams to handle escalated issues and contribute to process improvements.
- Maintain a high level of confidentiality and data security regarding user information and company data.
- Identify and report emerging trends in policy violations and user behavior to improve moderation strategies.
Kualifikasi
- College graduate (Associate's or Bachelor's degree) OR completed at least 2 years of college with relevant work experience.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and the ability to make sound, unbiased decisions quickly.
- A genuine passion for digital content, social media, and the online streaming industry.
- Amenable to work onsite at the JCenter Mall site in Cebu City.
- Willingness to work in a shifting schedule, including nights, weekends, and holidays.
- Comfortable navigating multiple computer applications and platforms simultaneously.
- No prior BPO experience is required! We welcome career shifters and fresh graduates.