Deskripsi Pekerjaan
Join Income Insurance Limited as a Contract Executive, Customer Care, and become an integral part of our commitment to exceptional service excellence. In this one-year contract position, you'll serve as a meticulous administrator who not only manages critical data but also serves as the first point of contact for our valued customers. This role offers the perfect opportunity to apply your attention to detail while contributing to process improvements that enhance our customer experience.
As a key member of our customer care team, you'll handle a diverse range of customer inquiries with professionalism and empathy. Your analytical skills will be essential in identifying trends and areas for improvement, allowing you to contribute valuable insights that drive operational efficiency. This position is ideal for individuals who thrive in a structured environment and are passionate about delivering exceptional service.
Income Insurance Limited is seeking a dedicated professional who can maintain high standards of accuracy while managing multiple priorities. If you're ready to make a meaningful impact in a dynamic insurance environment, we encourage you to apply for this contract position that offers both professional growth and the satisfaction of helping others.
Tanggung Jawab
- Manage and maintain accurate customer data records in compliance with company policies and regulatory requirements
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Identify opportunities for process improvements and implement solutions to enhance efficiency
- Collaborate with cross-functional teams to resolve complex customer issues
- Generate regular reports on customer interactions and service metrics
- Assist in the development and implementation of customer service training materials
- Ensure all customer interactions are documented and tracked in the CRM system
Kualifikasi
- Diploma or degree in Business Administration, Customer Service, or related field
- Minimum 2 years of experience in customer service or administrative role
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in CRM systems and office software (MS Office Suite)
- Ability to multitask and manage priorities effectively
- Problem-solving skills with a customer-centric approach
- Experience in the insurance industry is a plus