Deskripsi Pekerjaan
PT Lavananya Madinah Travel is seeking a highly motivated and detail-oriented Coordinator Customer Service to join our professional team in Bandung. In this role, you will be the face of our company, ensuring that our travelers receive world-class service throughout their journey.
You will be responsible for managing end-to-end communication with clients, addressing inquiries, resolving issues, and providing accurate information regarding our travel packages and services. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and has a genuine passion for travel and customer satisfaction.
If you are a problem-solver who enjoys helping others and wants to build a career in the travel industry, we encourage you to apply and help us elevate the travel experience for our clients.
Tanggung Jawab
- Handle inbound and outbound communication via phone, email, and live chat with professionalism and empathy.
- Manage customer inquiries regarding travel packages, booking status, and itinerary details.
- Resolve customer complaints efficiently, aiming for high satisfaction rates and positive brand reputation.
- Maintain accurate and detailed records of customer interactions and service requests in our CRM system.
- Coordinate with internal departments to ensure seamless service delivery for every traveler.
- Provide updates and support to clients during their travel duration, ensuring safety and comfort.
- Continuously improve service processes by identifying recurring issues and suggesting proactive solutions.
Kualifikasi
- Minimum Diploma (D3) degree in any field (Hospitality or Communication preferred).
- Proven experience as a Customer Service Representative, preferably in the travel, tourism, or service industry.
- Excellent verbal and written communication skills in Indonesian; English proficiency is a strong advantage.
- Proficient in using Microsoft Office Suite and familiar with helpdesk ticketing or CRM software.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Highly organized, detail-oriented, and capable of multi-tasking effectively.
- Willing to work in a dynamic team environment located in Bandung.