Deskripsi Pekerjaan
Are you a dynamic communicator with a passion for employee development? Wonders Corporation is seeking an experienced and highly motivated Corporate Trainer to join our expanding team in Pasig City. In this role, you will play a pivotal part in shaping the performance of our customer service department by facilitating comprehensive training programs that equip our team members with the skills necessary to excel in a fast-paced environment.
As a Trainer at Wonders Corporation, you will not only lead classroom sessions but also identify learning gaps, refine training materials, and mentor new hires during their nesting period. We are looking for an individual who is quick to adapt, possesses an analytical mindset, and can foster a culture of continuous learning and customer excellence.
If you are a high-energy professional who thrives on seeing others succeed and wants to make a tangible impact on operational efficiency, we want to hear from you. Join us and help build the future of world-class customer support.
Tanggung Jawab
- Facilitate engaging, high-energy training sessions for new hires and tenured staff.
- Maintain and update training curriculum, modules, and assessment materials to ensure relevance.
- Monitor and analyze agent performance metrics to identify training needs and knowledge gaps.
- Provide one-on-one coaching and feedback to improve individual and team KPIs.
- Conduct nesting support for new agents, bridging the gap between classroom theory and real-world application.
- Collaborate with operations and quality assurance teams to align training initiatives with company goals.
- Report on training progress, completion rates, and effectiveness to leadership stakeholders.
Kualifikasi
- At least 2 years of experience as a Corporate Trainer, preferably within a BPO or Call Center environment.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with the ability to influence and inspire diverse groups of people.
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and Learning Management Systems (LMS).
- Proven ability to adapt quickly to new processes and changing business requirements.
- Experience in data analysis and reporting regarding employee performance.
- Bachelor’s degree in Education, Human Resources, Psychology, or a related field is a plus.