Deskripsi Pekerjaan
Join Our Team as a Counter Crew Member!
MKS Workforce Management Services is currently seeking a vibrant, energetic, and dedicated Counter Crew member to join our operations in Zamboanga City. As the primary point of contact for our customers, you will play a vital role in delivering exceptional service and maintaining the positive reputation of our brand. This role is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with people from all walks of life.
We are looking for someone who is not just looking for a job, but a chance to grow within a professional workforce management environment. Your primary goal will be to ensure that every customer leaves satisfied through efficient service, accurate order processing, and a friendly demeanor. If you are a proactive problem-solver with a 'can-do' attitude, we want to meet you!
At MKS, we value hard work, reliability, and excellent communication. We provide a supportive work culture where your contributions are recognized and your professional growth is encouraged. Whether you are experienced in retail or looking to start your career in the service industry, this position offers a stable and rewarding path forward.
Tanggung Jawab
- Provide high-quality customer service by greeting patrons and assisting with their inquiries promptly.
- Operate the Point of Sale (POS) system accurately to process cash and card transactions.
- Maintain a clean, organized, and sanitary counter and dining area in compliance with safety standards.
- Prepare and package orders efficiently to ensure customer satisfaction and minimize wait times.
- Handle customer feedback and resolve minor issues professionally or escalate to management when necessary.
- Monitor inventory levels at the front end and coordinate with the warehouse or kitchen for restocking.
- Promote current marketing offers and upsell products to increase daily revenue.
Kualifikasi
- At least a High School Graduate or Senior High School Graduate; vocational diplomas are an advantage.
- Previous experience in retail, food service, or customer-facing roles is preferred but not required.
- Strong verbal communication skills and a friendly, approachable personality.
- Basic mathematical skills for accurate cash handling and change calculation.
- Ability to work effectively under pressure during peak hours and busy shifts.
- Demonstrated reliability, punctuality, and a strong sense of professional ethics.
- Willingness to work on a shifting schedule, including weekends and holidays.