Deskripsi Pekerjaan
Join Satria Antaran Prima as a Courier Team Leader in Sanggau and drive operational excellence in our logistics network. This leadership role empowers you to coordinate delivery teams, optimize routes, and ensure exceptional service quality across Kalimantan Barat. You'll be the backbone of our last-mile operations, mentoring staff while maintaining strict delivery timelines and safety protocols. With competitive compensation and career growth opportunities, this position offers a dynamic environment where your leadership skills directly impact customer satisfaction and business success. If you're passionate about logistics and team management in Indonesia's developing regions, this role is your opportunity to make a tangible difference.
Tanggung Jawab
- Lead, train, and supervise a team of 5-8 couriers in daily operations
- Plan and optimize delivery routes for maximum efficiency across Sanggau region
- Monitor KPIs including on-time delivery rates and customer satisfaction metrics
- Resolve customer complaints and service issues promptly and professionally
- Conduct daily briefings and ensure compliance with safety procedures
- Coordinate with warehouse and customer service teams for seamless operations
- Prepare performance reports and implement improvement strategies
Kualifikasi
- Minimum 3 years experience in logistics/courier operations with 1+ years leadership role
- Proven track record in team management and performance optimization
- Deep knowledge of Sanggau and surrounding areas' geography
- Strong problem-solving skills with ability to make operational decisions
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Valid driver's license with clean driving record
- Ability to work flexible hours including weekends and holidays