Deskripsi Pekerjaan
Are you a detail-oriented finance professional with a passion for revenue cycle management? iSupport Worldwide is seeking a motivated Credit and Collections Specialist to join our dynamic team in Ortigas. In this role, you will be the backbone of our financial health, ensuring seamless cash flow through proactive soft collections and meticulous credit analysis.
We are looking for a dedicated specialist who thrives in a collaborative environment and possesses the communication skills to manage client relationships with professionalism and tact. You will play a pivotal role in maintaining low delinquency rates while upholding our company’s high standard of service and integrity. If you are analytical, process-driven, and ready to grow your career with a global industry leader, we want to hear from you!
Tanggung Jawab
- Monitor accounts receivable aging reports and identify overdue accounts for follow-up.
- Conduct professional 'soft' collection calls and emails to maintain positive client relationships while securing payments.
- Perform comprehensive credit reviews and risk assessments for new and existing accounts.
- Collaborate with internal departments to resolve billing discrepancies and disputes promptly.
- Maintain accurate and up-to-date documentation of all collection activities and communication logs.
- Prepare periodic reports on collection status and credit exposure for management review.
- Assist in the development and implementation of credit policy improvements to minimize bad debt.
Kualifikasi
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- At least 2 years of experience in credit, collections, or accounts receivable roles.
- Strong understanding of the end-to-end order-to-cash process.
- Excellent verbal and written communication skills with a professional, empathetic tone.
- Proficiency in MS Office Suite, particularly Excel, and familiarity with accounting software (e.g., NetSuite, SAP, or QuickBooks).
- High level of accuracy, attention to detail, and ability to handle sensitive financial data.
- Proven ability to negotiate and resolve conflicts while maintaining excellent customer service.
- Ability to work independently while contributing effectively to team goals.