Deskripsi Pekerjaan
Join Private Advertiser as our CRM Administrator and become the driving force behind our customer relationship excellence. In this pivotal role, you'll orchestrate our CRM ecosystem to transform raw data into actionable customer insights, optimize marketing campaigns, and drive innovation across our customer journey. You'll collaborate with cross-functional teams to implement data-driven strategies that enhance customer retention and acquisition. We offer competitive compensation, continuous professional development, and a dynamic environment where your analytical skills directly impact business growth. If you're passionate about leveraging technology to create meaningful customer experiences, this role is your opportunity to thrive.
Tanggung Jawab
- Manage and optimize CRM systems to ensure data integrity and operational efficiency
- Analyze customer data to identify trends, opportunities, and actionable insights
- Design and implement automated workflows for lead nurturing and customer segmentation
- Collaborate with marketing teams to execute targeted campaigns based on CRM insights
- Provide comprehensive CRM training and support to internal stakeholders
- Generate regular performance reports and recommend system improvements
- Ensure compliance with data privacy regulations and security protocols
Kualifikasi
- Bachelor's degree in Information Systems, Marketing, or related field
- Minimum 2 years of CRM administration experience (Salesforce/HubSpot/Zoho)
- Proficiency in SQL and data visualization tools
- Strong analytical skills with experience in data-driven marketing
- Certification in CRM platforms (e.g., Salesforce Administrator)
- Excellent communication and stakeholder management abilities
- Proven track record in process optimization and system implementation