Deskripsi Pekerjaan
Join Mitracomm Ekasarana's dynamic marketing team as a CRM Campaign Manager! We're seeking a strategic professional to design and execute data-driven campaigns that enhance customer engagement and drive revenue growth. In this pivotal role, you'll leverage your expertise in CRM systems, digital marketing channels, and customer lifecycle optimization to create personalized experiences across email, SMS, and push notifications. You'll collaborate with cross-functional teams to align campaigns with business objectives while analyzing performance metrics to continuously refine strategies. This position offers the opportunity to shape our customer journey in Indonesia's competitive telecommunications market while working with cutting-edge marketing automation tools.
The ideal candidate brings 3-5 years of hands-on campaign management experience within CRM, digital marketing, or telecommunications sectors. You'll thrive in a fast-paced environment where creativity meets data analytics, using customer insights to optimize conversion rates and retention. Mitracomm Ekasarana provides a collaborative culture with competitive compensation and growth opportunities for marketing professionals looking to make measurable impact.
Tanggung Jawab
- Develop and implement multi-channel CRM campaigns including email, SMS, and push notifications
- Analyze customer data to create targeted segmentation strategies
- Manage campaign performance through A/B testing and optimization
- Collaborate with sales and product teams for campaign alignment
- Monitor KPIs and generate performance reports
- Maintain CRM data hygiene and system functionality
- Stay current with industry trends and emerging technologies
Kualifikasi
- 3-5 years experience in CRM campaign management or digital marketing
- Proficiency with CRM platforms (Salesforce, HubSpot, or equivalent)
- Strong analytical skills with data interpretation abilities
- Experience with marketing automation tools
- Bachelor's degree in Marketing, Business, or related field
- Proven track record of achieving campaign KPIs
- Excellent communication and project management skills