Deskripsi Pekerjaan
Are you a data-driven professional with a passion for HubSpot CRM and marketing automation? Hubexo is looking for a talented CRM Specialist to join our growing team in Jakarta. In this role, you will be the backbone of our customer data architecture, ensuring that our marketing, sales, and service teams have the insights they need to drive business growth.
You will be responsible for maintaining data integrity, building scalable workflows, and optimizing our CRM ecosystem to enhance user experience and lead conversion. If you are an expert at turning raw data into actionable business strategies and love optimizing complex systems, we want to hear from you.
Tanggung Jawab
- Oversee the day-to-day administration, configuration, and optimization of the HubSpot CRM platform.
- Design, implement, and maintain automated workflows, sequences, and lead nurturing journeys.
- Ensure high data quality through regular auditing, cleansing, and standardization of customer records.
- Develop and track KPIs, building custom dashboards and reports to provide leadership with actionable insights.
- Manage system integrations between HubSpot and other third-party tools to ensure a seamless data flow across the company.
- Provide technical support and training to internal teams to drive platform adoption and efficiency.
- Collaborate with marketing and sales departments to refine segmentation strategies and improve campaign performance.
Kualifikasi
- Bachelor’s degree in Marketing, Business, Information Technology, or a related field.
- Minimum 2-3 years of proven experience as a CRM Specialist, Marketing Operations Specialist, or similar role.
- In-depth knowledge of HubSpot (HubSpot Certification is highly preferred).
- Strong understanding of marketing automation, lead scoring, and customer lifecycle management.
- Proficiency in data analysis and reporting tools; experience with Excel, SQL, or BI tools is a plus.
- Excellent analytical, problem-solving, and project management skills.
- Strong communication skills in English and Bahasa Indonesia.