Deskripsi Pekerjaan
Are you passionate about providing exceptional customer experiences? Dachin Etech Global is seeking a skilled Customer Service Executive (Live Chat E-Commerce) to join our dynamic team. This is a temporary role covering a 4-month maternity leave period.
As a key member of our support team, you will be the first point of contact for our online shoppers. You will manage and coordinate online order inquiries, ensuring seamless pre-sales and after-sales support. If you thrive in a fast-paced digital environment and excel at solving customer problems with a smile, we want to hear from you!
Tanggung Jawab
- Manage live chat interactions on e-commerce platforms, responding promptly to customer inquiries.
- Handle pre-sales and after-sales customer support to ensure high satisfaction rates.
- Coordinate with the warehouse team to ensure accurate order processing and timely delivery updates.
- Assist customers with product information, pricing, and troubleshooting technical issues.
- Process returns, exchanges, and refunds according to company policies.
- Maintain detailed records of customer interactions in the CRM system.
Kualifikasi
- Minimum 1 year of experience in Customer Service, preferably within E-Commerce or Call Center.
- Excellent proficiency in Indonesian and English (both written and verbal).
- Strong computer skills, specifically with Microsoft Office and CRM software.
- Familiarity with live chat tools (e.g., Zendesk, Intercom, or similar) is a plus.
- Ability to work independently and collaborate effectively within a team.
- High attention to detail and ability to multitask in a fast-paced setting.