Deskripsi Pekerjaan
Are you a driven individual with a knack for building relationships and resolving customer needs? SHERA is seeking a dedicated CSR/Sales Coordinator to become an integral part of our administrative team. Based in the vibrant business district of Libis, Metro Manila, this full-time position offers a unique opportunity to grow within a reputable company. As a CSR/Sales Coordinator, you will bridge the gap between our clients and our operations, ensuring that every interaction is professional, efficient, and positive. Your role will involve managing customer inquiries, processing orders with precision, and supporting the sales team with data management and reporting. We value proactive problem-solvers who can handle a fast-paced environment with grace. By joining SHERA, you will not only enhance your skills in sales coordination and customer support but also contribute to a company culture that prioritizes employee development and success.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process and track sales orders, ensuring accuracy in documentation and delivery schedules.
- Maintain and update customer databases and records to ensure data integrity.
- Coordinate with logistics and production teams to resolve delivery issues and customer complaints.
- Assist in the preparation of sales reports and administrative paperwork.
- Conduct follow-up calls with potential and existing clients to promote products and services.
- Support the sales team in organizing promotional events and campaigns.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- At least 1-2 years of experience in customer service or sales coordination.
- Excellent verbal and written communication skills in English.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- High level of patience, professionalism, and customer-centric attitude.
- Willingness to work in a fast-paced office setting in Libis, Metro Manila.