Deskripsi Pekerjaan
SmartChannel is a premier provider of outsourced customer engagement and sales solutions, currently seeking a highly skilled Mandarin Customer Service Representative (Sales) to join our rapidly expanding team in Mandaluyong City. This is an incredible opportunity for a driven individual who is fluent in Mandarin and English and has a passion for consultative sales.
In this pivotal role, you will be responsible for managing existing client relationships and driving new business by effectively communicating the value of our products and services. You will work in a dynamic, multi-cultural environment where your language proficiency is highly valued and rewarded. Our ideal candidate is resilient, goal-oriented, and passionate about delivering top-tier customer experiences while achieving outstanding sales results.
Why Join SmartChannel?
We offer a competitive monthly salary range of ₱60,000 – ₱85,000 depending on experience, plus performance incentives. You will receive comprehensive health benefits, paid time off, and continuous learning opportunities. Our modern office in Mandaluyong is easily accessible and designed to foster collaboration and career growth.
Tanggung Jawab
- Serve as the primary point of contact for Mandarin-speaking clients, providing flawless customer service and support.
- Identify cross-selling and up-selling opportunities by thoroughly understanding client business needs and goals.
- Drive revenue growth by proactively engaging leads and converting them into loyal, long-term customers.
- Utilize CRM tools to accurately document interactions, track sales progress, and manage customer accounts.
- Participate in regular training sessions to stay updated on product knowledge, industry trends, and advanced sales techniques.
- Provide valuable feedback to management regarding client trends, market conditions, and opportunities for product improvement.
- Consistently achieve and exceed assigned monthly sales quotas and customer satisfaction metrics.
Kualifikasi
- Fluency in Mandarin (both spoken and written) and professional proficiency in English is required.
- At least 1-2 years of experience in sales, customer service, or telesales is highly preferred.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and a genuine, customer-centric attitude.
- Proficiency in using computers, Microsoft Office, and CRM software.
- Must be willing to work on-site in Mandaluyong City, Philippines, and open to shifting schedules if required.