Deskripsi Pekerjaan
Quanta Paper Corporation, a prominent player in the Retail & Consumer Products sector, is currently seeking a highly motivated and customer-focused CSR Staff to be based in our Mandaluyong City office. This role is essential in providing top-notch support for our Fast-Moving Consumer Goods (FMCG) product lines, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency.
As a CSR Staff, you will be the voice of our company, managing incoming inquiries, resolving complaints, processing orders, and providing accurate information about our products and services. Your contributions will directly impact customer retention and loyalty, as well as support our sales and marketing objectives. You will work in a collaborative environment where teamwork and continuous improvement are valued.
We are looking for candidates who have a strong command of English and Filipino, excellent interpersonal skills, and the ability to navigate computer systems with ease. Experience in customer service, particularly in the FMCG industry, is a plus but not required as we provide comprehensive training. However, a positive attitude, willingness to learn, and a customer-first mindset are essential.
At Quanta Paper Corporation, we believe in investing in our people. We offer competitive compensation packages, health benefits, and opportunities for professional development. Our work culture is inclusive and supportive, encouraging employees to grow and reach their full potential.
If you are passionate about delivering exceptional customer service and want to be part of a respected organization, we encourage you to apply. Take the next step in your career with Quanta Paper Corporation!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Handle customer complaints and resolve issues effectively to ensure satisfaction.
- Process orders and coordinate with internal teams to ensure accurate and timely delivery.
- Provide product information and recommendations to customers.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with sales and marketing teams to support promotional activities and campaigns.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
- Uphold company policies and maintain high standards of service quality.
Kualifikasi
- At least a high school diploma or equivalent; a college degree in any field is an advantage.
- Previous experience in customer service or a related role is preferred but not required.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications (MS Office, CRM systems).
- Customer-oriented mindset with a commitment to delivering quality service.
- Flexibility to work in shifts, including weekends and holidays if necessary.