Deskripsi Pekerjaan
Are you ready to advance your career in customer service? Conduent is looking for a dedicated and empathetic CSR Voice Agent to join our team for our prestigious US HR account (RAMP). In this role, you will serve as the primary point of contact for US-based employees, assisting them with their complex benefits inquiries and providing essential guidance on their HR needs. We are searching for individuals who can deliver precision and professionalism in every interaction, ensuring a seamless experience for every caller.
As part of a Fortune 500 company, you will handle a high volume of inbound calls, resolving issues related to health insurance, payroll, and employee services with efficiency and care. We pride ourselves on a collaborative culture that fosters professional growth and rewards excellence. If you possess strong communication skills and a genuine passion for helping others, this is an excellent opportunity to build a rewarding future with Conduent.
Tanggung Jawab
- Handle inbound calls and emails from US employees regarding benefits inquiries, payroll, and HR policies.
- Provide accurate, clear, and professional guidance on health insurance plans, enrollment processes, and coverage details.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Update and maintain accurate customer records in the CRM system and call logs.
- Collaborate with team leads and subject matter experts to ensure complex queries are resolved correctly.
- Adhere to call scripts and quality standards to meet KPIs and performance metrics.
- Stay updated on company policies and industry regulations to provide correct information.
Kualifikasi
- At least 1 year of experience in voice-based customer service, preferably in a BPO or call center environment.
- Excellent English communication skills (verbal and written) with a neutral accent preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- High school diploma or equivalent; Bachelor's degree in any field is a plus.
- Ability to work on-site in Pasay City, Metro Manila, with a reliable mode of transportation.
- Proficient in using computer systems and CRM software.
- Ability to work in a fast-paced, dynamic team environment.