Deskripsi Pekerjaan
Are you looking to launch a rewarding career in the banking and finance sector? City Savings Bank is seeking a highly motivated and detail-oriented Customer Account Management Associate to join our growing team in Mandaue City. In this role, you will be the bridge between our valued clients and our financial solutions, ensuring that every interaction reflects our commitment to excellence, integrity, and customer success.
As part of the City Savings family, you will benefit from a supportive work environment that values professional development and internal growth. We provide comprehensive training to help you master account management workflows, financial documentation, and client relations. If you are passionate about helping people achieve their financial goals and want to work in a stable, industry-leading institution, we invite you to apply today.
Tanggung Jawab
- Manage and maintain accurate customer account records and sensitive financial documentation.
- Provide prompt and professional assistance to clients regarding account inquiries, balance updates, and banking services.
- Assist in the processing of loan applications and account maintenance requests with high attention to detail.
- Collaborate with internal departments to resolve client issues and improve service delivery standards.
- Ensure strict adherence to banking regulations, data privacy laws, and company compliance policies.
- Perform daily administrative tasks to support branch operations and departmental efficiency.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through exceptional service.
Kualifikasi
- Bachelor’s Degree in Business Administration, Finance, Management, or any related field.
- Fresh graduates are highly encouraged to apply; prior experience in customer service or banking is a plus.
- Strong communication skills in both English and Filipino, with the ability to convey complex information clearly.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic office equipment.
- Exceptional organizational skills and the ability to multitask in a fast-paced environment.
- A proactive mindset with a strong commitment to learning and professional integrity.
- Ability to maintain confidentiality and handle sensitive client information with the utmost discretion.