Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for the retail and footwear industry? Satellite Office is seeking a dedicated Customer Care Admin Team Member to join our dynamic team in Ortigas. In this role, you will be the backbone of our operational support, ensuring that our customer service workflows run seamlessly and that every client inquiry is handled with precision and care.
You will work in a fast-paced, onsite environment where your administrative expertise will directly influence customer satisfaction and operational efficiency. We are looking for someone who thrives on organization, possesses excellent communication skills, and is eager to grow within a global business outsourcing environment.
Tanggung Jawab
- Manage and resolve customer inquiries via email, chat, and phone with a focus on retail and footwear product knowledge.
- Maintain accurate customer records and update database systems in real-time.
- Coordinate with internal logistics and inventory teams to track order statuses and resolve delivery discrepancies.
- Process returns, exchanges, and warranty claims according to company policies.
- Prepare daily and weekly administrative reports regarding customer feedback and service metrics.
- Assist the management team with back-office tasks and document processing to streamline department workflows.
- Uphold company service standards by ensuring timely and professional communication at all times.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 1-2 years of experience in customer service or administrative support roles, preferably within the retail industry.
- Strong proficiency in MS Office (Excel, Word, Outlook) and CRM software.
- Excellent verbal and written English communication skills.
- Proven ability to multitask and manage time effectively in an onsite office setting.
- Strong analytical skills with a keen eye for detail.
- Ability to work collaboratively in a team-oriented, fast-paced environment.