Deskripsi Pekerjaan
Join Sepulsa Technology Indonesia's dynamic customer support team as a Customer Care Agent! You'll be the frontline ambassador for our innovative fintech solutions, delivering exceptional service to our valued partners and customers across Indonesia. In this vital role, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships through empathetic communication. Our fast-paced environment offers growth opportunities in the digital payments sector, where your problem-solving skills directly impact customer satisfaction and brand loyalty. If you thrive in collaborative settings and possess a passion for helping others, this contract position is your gateway to developing expertise in Indonesia's leading digital wallet ecosystem.
Tanggung Jawab
- Provide accurate product information and support for digital wallet services
- Resolve partner and customer inquiries via phone, email, and chat channels
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to troubleshoot complex payment issues
- Identify trends in customer feedback to improve service quality
- Meet performance metrics for response time and resolution rate
- Adhere to company protocols and compliance standards
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of customer service or call center experience
- Fluency in Bahasa Indonesia and basic English proficiency
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and digital communication tools
- Ability to work flexible hours including weekends
- Positive attitude with resilience in high-pressure situations
- Interest in fintech and digital payment solutions