Deskripsi Pekerjaan
U & I Holidays is seeking a passionate Customer Care Executive to join our dynamic team in Bali. As a key member of our customer experience department, you'll be the voice of our brand, delivering exceptional service to travelers from around the world. This role offers an exciting opportunity to work in a fast-paced tourism environment where your communication skills and dedication directly impact customer satisfaction. We provide comprehensive training and a supportive workplace culture that values professional growth and teamwork. If you thrive in customer-facing roles and want to contribute to memorable vacation experiences, we encourage you to apply.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Provide detailed information about travel packages, destinations, and services
- Update and maintain accurate customer records in CRM systems
- Collaborate with operations team to ensure seamless service delivery
- Monitor and achieve performance metrics for response time and resolution rates
- Identify opportunities for process improvements in customer service workflows
Kualifikasi
- Exceptional communication skills in Bahasa Indonesia and English
- Minimum 1 year experience in customer service or call center environment
- Strong problem-solving abilities with customer-focused mindset
- Proficiency in using CRM software and digital communication tools
- Ability to work effectively under pressure while maintaining composure
- High school diploma or equivalent; tourism industry experience preferred
- Flexible availability to work on weekends and holidays as required