Deskripsi Pekerjaan
Raditya Holdings is seeking a dedicated Customer Care Officer to join our dynamic team in Bali. As the first point of contact for our valued customers, you'll play a pivotal role in delivering exceptional service experiences that build lasting relationships. This position offers an exciting opportunity to represent a forward-thinking company while developing your professional skills in customer engagement and problem resolution.
In this role, you'll handle diverse customer inquiries across multiple channels, ensuring timely and accurate solutions. We provide comprehensive training and a supportive environment where your contributions directly impact customer satisfaction and brand loyalty. If you're passionate about helping others and thrive in collaborative settings, this position offers clear growth pathways within our organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer complaints and issues efficiently while maintaining service standards
- Document all customer interactions accurately in the CRM system
- Collaborate with internal teams to resolve complex customer requests
- Continuously update product knowledge to provide accurate information
- Monitor customer satisfaction metrics and identify improvement opportunities
- Adhere to company policies and data security protocols
Kualifikasi
- High school diploma with 1+ years of customer service experience
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency in using CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Basic understanding of customer service principles
- Positive attitude with genuine customer-centric mindset