Deskripsi Pekerjaan
Are you a communication enthusiast with a passion for providing world-class service? Mitracomm Ekasarana is currently looking for a dedicated Customer Care Provider to join our growing team in Semarang. In this role, you will be the front-line representative for our prestigious clients, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency.
We are seeking individuals who thrive in fast-paced environments and possess the ability to turn complex problems into simple solutions. As a Customer Care Provider, you won't just be answering calls; you will be building relationships and maintaining brand loyalty. This is an excellent opportunity for fresh graduates or experienced professionals looking to advance their careers in the outsourcing and telecommunications industry with one of Indonesia's leading business process outsourcing firms.
Join us and benefit from a supportive work environment, professional training, and the chance to work with a diverse team. If you have excellent communication skills and a customer-first mindset, we want to hear from you!
Tanggung Jawab
- Handle and resolve customer inquiries, complaints, and requests through various communication channels including phone, email, and chat.
- Provide accurate and comprehensive information regarding products, services, and company policies to customers.
- Maintain high service level standards and achieve Key Performance Indicators (KPIs) such as Average Handling Time and Customer Satisfaction Scores.
- Document all customer interactions accurately in the CRM system to ensure proper follow-up and data integrity.
- Escalate complex issues to the relevant department or supervisor when necessary to ensure timely resolution.
- Identify and suggest improvements in the customer service process to enhance the overall customer experience.
- Stay updated on the latest product knowledge and promotional offers to provide the best possible support.
Kualifikasi
- Minimum of a Diploma (D3) or Bachelor's Degree (S1) in any major from a reputable university.
- Excellent communication skills in Bahasa Indonesia; proficiency in English (both verbal and written) is a strong plus.
- Previous experience in a call center, customer service, or hospitality role is preferred but fresh graduates are welcome to apply.
- Willingness to work in a shifting schedule, including weekends and public holidays.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel).
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
- A friendly, patient, and empathetic personality with a genuine desire to help others.
- Must be based in or willing to relocate to Semarang.