Deskripsi Pekerjaan
Elevate Your Career with San Miguel Corporation
Join one of the Philippines' largest and most diversified conglomerates. San Miguel Corporation is seeking a dedicated Customer Care Representative to join our dynamic banking support division in Mandaluyong City. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their banking experience is seamless, efficient, and professional.
As a Customer Care Representative, you are not just a voice on the phone; you are a brand ambassador. You will be responsible for driving the bank’s customer improvement initiatives by providing top-tier call center services. This role is ideal for individuals who are passionate about problem-solving and are eager to grow their careers within the financial services sector under the stability and prestige of the San Miguel brand.
We provide a collaborative work environment where your contributions are valued. You will receive comprehensive training to master our banking products and systems, empowering you to resolve inquiries with confidence. If you are a high-energy professional with a focus on excellence, we invite you to apply and help us redefine customer service in the banking industry.
Tanggung Jawab
- Act as the single point of contact for customers regarding account inquiries, transactions, and banking services.
- Handle inbound and outbound calls professionally while maintaining the highest standards of customer service quality.
- Proactively support the bank’s customer improvement initiatives by identifying and reporting recurring client issues.
- Accurately document all customer interactions, feedback, and resolutions in the CRM system.
- Escalate complex technical or financial issues to the appropriate department for timely resolution.
- Provide detailed information on banking products, promos, and digital services to enhance customer engagement.
- Maintain compliance with data privacy regulations and internal security protocols for all financial transactions.
Kualifikasi
- Candidate must possess at least a Bachelor’s/College Degree in any field; Business, Communications, or Finance is a plus.
- Prior experience in a call center environment, preferably within the banking or financial services industry.
- Excellent verbal and written communication skills in both English and Filipino.
- Strong interpersonal skills with the ability to handle difficult customers with empathy and professionalism.
- Proficiency in basic computer applications (MS Office) and familiarity with CRM software.
- Willingness to work in a shifting schedule, including weekends and holidays, at our Mandaluyong City office.
- Strong analytical and problem-solving skills with high attention to detail.