Deskripsi Pekerjaan
Duta Generasi Mandiri is currently seeking a dynamic and articulate Customer Care Representative to join our growing team in Gunung Putri, Kabupaten Bogor. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional support and satisfaction. We are looking for a professional who is fluent in both English and Indonesian, bridging communication gaps with ease and empathy. As a member of our team, you will handle a variety of inquiries, resolve complex issues, and contribute to a positive customer experience that aligns with our company values.
Our ideal candidate is a proactive problem-solver with a strong service-oriented mindset. You will be working in a fast-paced environment where your ability to listen actively and communicate clearly is highly valued. We offer a collaborative work culture where your contributions are recognized and where there are ample opportunities for professional growth. If you are passionate about customer success and possess the linguistic skills necessary to excel in a bilingual setting, we encourage you to apply for this exciting opportunity with Duta Generasi Mandiri.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
- Provide accurate information about products and services to ensure customer understanding and satisfaction.
- Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate department when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Assist in the onboarding process for new customers and ensure a smooth transition.
- Collaborate with internal teams to improve service processes and address recurring customer needs.
- Identify opportunities to upsell products or services based on customer needs and feedback.
Kualifikasi
- Fluent in both English and Indonesian with excellent communication skills.
- Previous experience in customer service, call center operations, or a related field.
- Strong interpersonal skills with the ability to empathize with customers and de-escalate tense situations.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to work full-time, including weekends or holidays as required by business needs.
- Strong problem-solving abilities and a proactive attitude towards finding solutions.
- A high school diploma or equivalent; a degree in communication or business is a plus.