Deskripsi Pekerjaan
Join Mitracomm Ekasarana as a Customer Care Representative in Yogyakarta and become an essential part of our customer experience team. This role offers an exciting opportunity to develop your communication skills while providing exceptional support to our diverse clientele. You'll be the frontline ambassador for our brand, handling inquiries, resolving issues, and ensuring every customer interaction leaves a positive impression. We value professionalism, empathy, and a proactive approach to problem-solving. With competitive compensation and growth opportunities, this position is ideal for individuals passionate about delivering outstanding service.
Our collaborative work environment fosters continuous learning and skill development. You'll gain exposure to various communication channels and industry best practices while working alongside experienced professionals. If you're ready to build a rewarding career in customer service and contribute to a company that values its employees, we encourage you to apply today.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels promptly and professionally
- Resolve customer complaints and issues efficiently while maintaining high satisfaction levels
- Document all customer interactions accurately in the CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities to improve customer service processes
- Maintain up-to-date knowledge of products/services to provide accurate information
- Meet or exceed key performance metrics including call quality and resolution rates
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or call center environment
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently and as part of a team
- Basic computer proficiency with CRM software
- Customer-oriented mindset with patience and empathy
- Willingness to work flexible hours if required