Deskripsi Pekerjaan
Join Clark Outsourcing as a Customer Care Specialist and become a vital bridge between patients and healthcare providers. In this rewarding role, you'll handle sensitive inquiries with empathy, professionalism, and precision—directly impacting patient satisfaction and healthcare accessibility. Your expertise will ensure seamless communication regarding appointments, billing, medical information, and service protocols while maintaining strict confidentiality standards. We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional service experiences. This position offers dynamic growth opportunities within the healthcare sector and the chance to develop specialized industry knowledge. If you're ready to make a meaningful difference in people's lives while advancing your career, apply today.
Tanggung Jawab
- Handle patient inquiries regarding appointments, billing, and medical information with empathy and accuracy
- Assist healthcare providers with service-related questions and insurance documentation
- Document all interactions in CRM systems while maintaining strict confidentiality protocols
- Collaborate with internal teams to resolve complex issues and ensure seamless service delivery
- Continuously update knowledge of healthcare policies, procedures, and service offerings
- Identify and escalate potential service gaps to improve customer experience
- Provide feedback for process optimization and team training initiatives
Kualifikasi
- High school diploma; college degree in healthcare, business, or related field preferred
- Minimum 1 year customer service experience, healthcare industry exposure advantageous
- Exceptional communication skills in English and Filipino with clear articulation
- Proficiency in CRM systems and Microsoft Office applications
- Strong problem-solving abilities with attention to detail
- Ability to remain calm and professional under pressure
- Knowledge of healthcare regulations and privacy standards (HIPAA compliance)
- Willingness to work flexible schedules including weekends/holidays if required