Deskripsi Pekerjaan
Are you a communication enthusiast with a passion for delivering exceptional service? Duta Generasi Mandiri is seeking a dedicated Customer Care Specialist to join our growing team in the heart of Badung, Bali. In this role, you will be the voice of our company, providing high-quality support to our diverse clientele.
We are looking for an individual who thrives in a fast-paced environment and possesses the ability to resolve inquiries with professionalism, empathy, and efficiency. Whether you are assisting with product queries, resolving complaints, or ensuring a seamless user experience, your contribution will directly impact our brand reputation and customer loyalty. If you are fluent in English and Indonesian and looking for a stable, full-time career in beautiful Bali, we invite you to apply.
Tanggung Jawab
- Serve as the primary point of contact for customers via phone, email, and live chat.
- Provide prompt and accurate information regarding company products and services.
- Handle and resolve customer complaints with a solution-oriented approach.
- Maintain detailed records of customer interactions and service requests in our database.
- Collaborate with internal departments to address complex technical or billing issues.
- Identify opportunities to improve service processes and enhance the overall customer experience.
- Adhere to quality assurance standards and key performance indicators (KPIs).
Kualifikasi
- Fluency in both English and Indonesian (written and verbal).
- Prior experience in customer service, call center, or hospitality industries is highly preferred.
- Strong interpersonal skills with a patient and empathetic nature.
- Ability to work full-time in Badung, Bali.
- Excellent computer literacy and proficiency in standard office software.
- Highly organized with the ability to manage time effectively in a busy environment.
- Polite, professional, and composed demeanor under pressure.