Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for life sciences? Genetika Science Indonesia is seeking a highly motivated Customer Care Specialist to join our dynamic team in Cipondoh. In this pivotal role, you will act as the primary point of contact for our clients, ensuring seamless service delivery and accurate documentation for our scientific product portfolio.
We are looking for someone who excels in administrative precision and thrives in a fast-paced environment. You will bridge the gap between our internal sales operations and our valued clients, managing everything from initial price quotations to the final processing of delivery orders and invoices. If you are organized, communicative, and ready to support the advancement of science through excellent customer service, we invite you to apply.
Tanggung Jawab
- Manage the end-to-end sales order processing lifecycle with high accuracy.
- Prepare and issue timely price quotations to prospective and existing clients.
- Coordinate with logistics and warehouse teams to create accurate Delivery Orders (DO).
- Generate and process invoices upon order fulfillment to ensure efficient revenue cycles.
- Maintain clear, professional communication with clients regarding order status and inquiries.
- Handle documentation related to product orders, ensuring compliance with company standards.
- Collaborate with the sales team to ensure client requirements are met effectively.
- Resolve customer service concerns promptly to maintain high levels of client satisfaction.
Kualifikasi
- Diploma or Bachelor’s degree in Biology, Chemistry, Pharmacy, or a relevant Life Science field.
- Minimum 1-2 years of experience in Customer Service, Sales Administration, or Order Processing.
- Proficiency in Microsoft Office Suite (Excel, Word) and ERP or CRM software.
- Strong attention to detail with the ability to manage multiple administrative tasks simultaneously.
- Excellent verbal and written communication skills in both Indonesian and English.
- Demonstrated ability to work under pressure and meet tight deadlines.
- A proactive mindset with a focus on problem-solving and service excellence.
- Previous experience in the laboratory equipment or reagent industry is highly preferred.