Deskripsi Pekerjaan
Join Hi-Precision Diagnostics as a Customer Care Specialist / Medical Receptionist at our Rockwell branch and become the first point of contact for patients seeking quality healthcare services. We offer a dynamic environment where you can leverage your communication skills to deliver exceptional patient experiences while supporting our diagnostic operations. As a key member of our healthcare team, you'll contribute to our mission of providing accurate, timely, and compassionate care.
At Hi-Precision Diagnostics, we invest in our people through competitive compensation and clear career advancement pathways. Whether you're starting your healthcare journey or looking to grow professionally, you'll find opportunities for skill development and role progression within our expanding network of diagnostic centers. Our culture emphasizes patient-centered care, teamwork, and continuous improvement.
Enjoy the benefits of working with a leading healthcare provider committed to innovation and service excellence. We provide comprehensive training, a supportive work environment, and the tools you need to succeed. If you're passionate about making a difference in patients' lives while building a rewarding career, we invite you to apply today.
Tanggung Jawab
- Greet and assist patients with registration, inquiries, and appointment scheduling
- Manage patient flow efficiently while maintaining a welcoming reception area
- Coordinate with healthcare staff to ensure seamless patient transitions
- Handle confidential patient information with strict adherence to privacy protocols
- Process insurance verifications and billing inquiries
- Resolve patient concerns with empathy and professionalism
- Maintain accurate medical records and documentation
- Support branch administrative operations as needed
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or medical reception experience
- Strong communication and interpersonal skills
- Proficiency in healthcare software and MS Office applications
- Ability to multitask in a fast-paced medical environment
- Attention to detail with data accuracy requirements
- Basic knowledge of medical terminology and insurance processes
- Flexible availability including weekends/holidays if required