Deskripsi Pekerjaan
Are you a detail-oriented professional ready to support global operations? DIS Tech Philippines, LLC is seeking a dedicated Customer Care Specialist to bridge the gap between sales and customer satisfaction. In this pivotal role, you will manage the end-to-end order management process, ensuring that every client interaction is handled with precision and care. We are looking for someone who thrives in a fast-paced environment and enjoys solving problems to ensure seamless delivery worldwide.
You will act as the primary point of contact for our global clientele, resolving inquiries and coordinating with internal teams to guarantee order accuracy. Your expertise in sales operations will help streamline processes and enhance the overall customer experience. Join us in a role where your organizational skills directly impact our business success and client retention. We value proactive communication and a strong drive for results.
Tanggung Jawab
- Manage and process customer orders from inquiry to delivery, ensuring accuracy and timeliness.
- Coordinate closely with logistics and sales teams to ensure seamless order fulfillment.
- Resolve customer inquiries and complaints efficiently via phone, email, or chat support.
- Maintain accurate records of all customer interactions and order history within the CRM system.
- Assist in the preparation of daily, weekly, and monthly sales reports and operational documentation.
- Collaborate with cross-functional teams to improve service standards and operational workflows.
- Provide exceptional support to clients, ensuring a positive and seamless customer experience.
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in customer care, sales operations, or order management is preferred.
- Strong organizational skills with the ability to multitask in a high-volume environment.
- Excellent written and verbal communication skills in English.
- Proficiency in using CRM software and MS Office applications.
- Ability to work independently as well as part of a collaborative team.
- A customer-centric mindset with a focus on problem-solving and service excellence.