Deskripsi Pekerjaan
Are you a communication enthusiast looking to kickstart your career with a leading industry player? Mitracomm Ekasarana is currently seeking a dedicated Customer Care Specialist to join our professional team in Yogyakarta. In this role, you will be the primary point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence and high-quality service standards.
As a Customer Care Specialist, you will play a crucial role in maintaining brand reputation by providing accurate, timely, and empathetic solutions to customer inquiries. We are looking for individuals who possess a strong problem-solving mindset, a friendly demeanor, and the ability to thrive in a fast-paced, dynamic environment. If you are passionate about helping people and building your professional experience in the service industry, we want to hear from you.
We offer a supportive team culture, opportunities for professional growth, and the chance to represent a reputable company. Join us and contribute to delivering exceptional customer experiences that make a real difference.
Tanggung Jawab
- Handle incoming customer inquiries through various channels including phone, email, and chat.
- Provide accurate and professional information regarding products and company services.
- Identify customer needs and offer effective solutions to ensure total satisfaction.
- Manage and update customer account records with precision and confidentiality.
- Escalate complex issues to relevant departments while maintaining ownership of the customer experience.
- Meet or exceed daily Key Performance Indicators (KPIs) related to call quality and response time.
- Contribute to team improvements by providing feedback on recurring customer issues.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Fresh graduates are encouraged to apply; prior experience in customer service or call centers is a plus.
- Excellent verbal and written communication skills in Indonesian.
- Proficient in operating basic computer software (Microsoft Office, Email, CRM tools).
- Able to work in rotating shifts, including weekends and public holidays.
- Display strong patience, empathy, and a customer-centric attitude.
- Demonstrate high integrity and reliability in a professional workspace.
- Comfortable working in a target-driven environment.