Deskripsi Pekerjaan
Are you a natural communicator with a passion for driving sales results through exceptional customer service? Flokq is looking for a dynamic and tech-savvy Customer Chat Support Specialist to join our growing team in DI Yogyakarta. In this role, you will be the frontline of our brand, engaging with international and local customers via live chat to provide support, answer inquiries, andâmost importantlyâconvert leads into satisfied users.
We are looking for someone who thrives in a fast-paced environment, possesses impeccable English writing skills, and understands the art of consultative selling. If you are detail-oriented, self-motivated, and eager to grow your career in a modern, fast-growing company, this is the perfect opportunity for you.
Tanggung Jawab
- Handle inbound customer inquiries via live chat with a high degree of professionalism and efficiency.
- Actively identify customer needs and promote our service offerings to drive sales conversions.
- Provide accurate and concise information regarding company products and services.
- Manage customer expectations and resolve issues or complaints promptly to ensure a positive experience.
- Collaborate with the internal sales and marketing teams to share customer feedback and insights.
- Maintain a high volume of chat throughput while ensuring the quality of communication remains top-tier.
- Document all chat interactions and sales activities accurately within our CRM system.
Kualifikasi
- Fluent in English (Written and Spoken) is mandatory; ability to communicate naturally and persuasively.
- Proven experience in Customer Service, Sales, or a similar chat-based support role.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to multitask effectively in a high-pressure digital environment.
- Technologically proficient with CRM software, chat tools, and basic office applications.
- Excellent typing speed and accuracy.
- Ability to work on a contractual basis and adapt to flexible shift patterns if required.