Deskripsi Pekerjaan
Join SolarWinds as a Customer Contract Representative (EMEA) and play a crucial role in our customer success team. In this position, you will own the end-to-end preparation process that ensures timely and accurate annual billing for our EMEA customers. Your expertise will directly impact customer satisfaction and retention by managing contract renewals, amendments, and ensuring compliance with contractual terms.
SolarWinds is a leading provider of IT management software, empowering organizations to simplify their IT operations and drive digital transformation. As part of our dynamic team, you'll gain exposure to cutting-edge technology solutions while developing valuable skills in contract management, customer relations, and billing processes.
This role is perfect for detail-oriented professionals with excellent communication skills who thrive in a fast-paced environment. You'll work closely with cross-functional teams to ensure seamless contract management and billing operations, making a tangible impact on our business and our customers' success.
Tanggung Jawab
- Own the end-to-end preparation process for timely and accurate annual billing
- Manage customer contracts, including renewals, amendments, and compliance monitoring
- Act as the primary point of contact for EMEA customers regarding contract-related inquiries
- Collaborate with sales, finance, and customer support teams to ensure seamless contract operations
- Maintain accurate documentation of all contract changes and communications
- Identify and resolve billing discrepancies or contract issues proactively
- Contribute to process improvements for contract management and billing efficiency
Kualifikasi
- Bachelor's degree in Business Administration, Finance, or related field
- 1-3 years of experience in contract management or customer service roles
- Excellent attention to detail and accuracy in handling financial documents
- Strong communication and interpersonal skills with fluency in English
- Proficiency in CRM systems and Microsoft Office applications
- Ability to work independently and collaboratively in a team environment
- Experience with billing systems and contract management software is a plus
- Knowledge of EMEA market and contractual practices preferred